FAQ'S

Payment Methods

We offer flexible and secure payment options to suit your convenience:

• Cash on Delivery (COD) – UAE Only: Enjoy complimentary COD service within the United Arab Emirates. Simply select this option at checkout, and pay in cash upon receiving your order within 2–4 business days.

• Online Payments: We accept all major debit and credit cards, including Visa, MasterCard, and Apple Pay.

• Bank Transfer or Western Union: For bank or money transfer payments, please contact our Customer Service team for details and assistance.

1. Browse and add your favorite skincare and beauty products to your cart.

2. Proceed to checkout and register with your email, name, delivery address, and contact number.

3. Choose your preferred payment method and apply any valid discount codes.

4. Receive an instant order confirmation via email or SMS.

5. A representative will contact you within 24 hours to confirm delivery timing.

6. Your order will be shipped within 48 hours.

After placing your order, you will receive a confirmation via SMS or email. No further action is required unless contacted by our Customer Service team for verification.

Orders typically arrive within 2–4 business days. However, delays may occur due to:

• International shipping schedules

• Courier volume or logistical issues

• Missed communication regarding delivery confirmation

You can track your shipment using the Airway Bill (AWB) provided. If your order has not arrived after 7 business days, please contact our Customer Service team.

We guarantee the safe delivery of your order. A shipment is considered complete only upon your signature. If an item is lost in transit:

• Prepaid orders will be fully refunded

• COD orders will not be charged

We sincerely apologize for such delays. In these rare instances, we will:

• Trace the shipment and escalate with the courier

• Offer alternative solutions if the item is unavailable

• Ensure you are not at a loss financially

Your consumer rights are fully protected under UAE law.

If you receive an incorrect item, our team will promptly arrange the correct product or issue a return based on your preference. Items can be returned within 7 days, provided they are in original condition and packaging.

If you wish to keep a faulty item, we can arrange a replacement or partial compensation. Please reach out to our Customer Service team.

You may return an item within 7 days of receipt as long as:

• It is not listed under non-returnable items

• It is in unused condition with original packaging

Refunds for prepaid orders will be processed as store credit. Orders not yet shipped can be cancelled and refunded in full.

Returns beyond the 7-day window are only accepted if a complaint was filed within the return period. Contact Customer Service for further assistance.

Shipping charges are non-refundable unless the item is faulty or incorrect. Store credit will be issued for "change of mind" returns. Full refunds (including shipping) are issued for damaged or misrepresented products.

Replacements are not offered by default. Instead, items can be returned and re-ordered. Please refer to our Return Policy or contact Customer Service for help.

In some cases, we may request a copy of your credit card (front side only) and a valid ID for verification. This is to ensure a secure shopping environment and prevent fraudulent transactions.

If you're uncomfortable providing this, you may opt for Cash on Delivery (COD).

All customer complaints are logged and tracked until resolved. While some cases may take longer due to complexity, rest assured your issue will not be ignored.

Items marked as Clearance or Final Sale cannot be returned.

We will cover return shipping for damaged or incorrectly shipped items. In all other cases, the customer is responsible for return shipping costs.

We are fully committed to protecting your personal data. All information provided during checkout or customer service interactions is handled securely and in accordance with UAE data protection laws. We never share or sell your data to third parties.

Whenever possible, we use recyclable or biodegradable packaging to reduce environmental impact. Your order will arrive safely and securely with minimal plastic usage.

During Ramadan, Eid, and other public holidays, delivery timelines may be extended by 1–2 business days. We appreciate your understanding and will notify you of any expected delays in advance.

For fast support, you can reach us via our live chat available on our website daily from 10 AM to 9 PM.

Add a personal touch! Choose our gift-wrapping option at checkout. Ideal for birthdays, special occasions, or festive gifting.

All products sold on Missha Middle East are sourced directly from the official brand or authorized distributors. We guarantee authenticity and fresh stock with every order.